Dispensary hours

0900 – 1200  and 1400 – 1800 Monday to Friday

If we have your up to date mobile telephone number we can send you a text to let you know your medication is ready to collect.

Don’t forget you can order your prescriptions on line – ask our Dispensary Team for more information.

Non-dispensing patients

Unfortunately we are unable to dispense to those patients who live 1.62km (as the crow flies) from a pharmacy, with the exception of Peasmarsh where we retain historic rights. We can however, send your prescription to your preferred pharmacy for you to collect there. Alternatively you can collect the paper prescription from here and take to any pharmacy to be dispensed. We are also quite happy to post out your prescription if you provide us with a stamped addressed envelope.

Dispensing patients

If we dispense your medicine from the surgery it should be ready for your collection after three working days or available at one of the village pick-up points (check delivery days) if you have asked for this service.

There are boxes inside and outside of the surgery to save you time. As well as boxes at the following rural collection/delivery points:

Brede – Medication only is delivered to shop on Wednesdays.

Camber – Repeat Prescriptions are collected from the Surgery every Wednesday. Our Dispensary delivery driver will be at the branch surgery every Wednesday between 09:00 – 11:00pm for you to pick up your medication.

Icklesham – Prescriptions collected from Village Hall on Tuesdays and Fridays. Our Dispensary deliver driver will be at the branch surgery every Tuesday and Friday between 10:00 – 11:00 for you to pick up your medication

Iden Post Office – Prescriptions are collected on Wednesdays.  Medication is delivered to store on the following Wednesday.

Rye Harbour Stores, Winchelsea Post Office, Winchelsea Beach Co-op –Prescriptions collected on Wednesdays. Medication delivered on the following Wednesday.

Medication reviews

We have a duty to review your health and medicines on a regular basis and you will be advised if you need to make an appointment to review this with either our practice nurses or your doctor.

Should you need urgent advice about your medication outside our surgery hours please call NHS111 and an operator will take your details and arrange the right access to services for you.


Drug supply problems

Unfortunately, we are currently having difficulties obtaining certain drugs from manufacturers. This is often due to:

  • Production problems
  • Local (East Sussex) changes in prescribing policy – often rapidly implemented,
  • Exchange rate issues – drugs being exported abroad (and so not available for local use) due to the weak pound.

Please bear with us while we do our best to keep you supplied with your repeat prescriptions.

If we cannot get a reasonable supply time from any of our sources, we will ask your doctor to consider a temporary alternative.

Over the counter medications

There are a number of medications that we have prescribed in the past that can be purchased over the counter in large supermarkets and chemists. Such as hay fever medications, moisturising creams, paracetamol, and ibuprofen and aspirin to name a few.

To help the NHS budget stretch as far as possible the government are asking patients to buy these items over the counter rather than asking the GP for a prescription.

Forgotten your Prescription whilst on holiday?

If you run out of medicines whilst you are away from home in the UK the following options are available to you:

  • Speak to a local pharmacy – they may be able to give you an emergency supply. Take any packaging or repeat slips in with you to help them find the correct medication. Please note there may be a charge.
  • Visit a Walk-in Centre or local GP surgery – they will be able to give you a prescription for your medication.
  • Call NHS 111