To request an urgent appointment for today (Monday to Friday)
- Phone us Monday to Friday, 8.30am to 6.30pm.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.30pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 3 weeks
- Use your NHS account (on the NHS website or in the NHS app).
- Use your Patient Access account (on the Patient Access website or in the Patient Access app).
- Phone us Monday to Friday, 8.30am to 6.30pm.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.30pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Find out more about registering for online services.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
To cancel or change an appointment
- Reply to the text reminder we send you before your appointment.
- Phone us Monday to Friday, 8.30am to 6.30pm.
- Use your NHS account (on the NHS website or in the NHS app).
- Use your Patient Access account (on the Patient Access website or in the Patient Access app).
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
We encourage our patients to come to the surgery, where we have the proper equipment and facilities available.
If you are housebound or are too ill to visit the practice and need a home visit, phone us before 10am.
Your doctor will only visit you at home if they think that it is necessary for your medical condition. Your doctor will also decide how urgently a visit is needed.
You may be visited by our Paramedic Practitioner, who works alongside our doctors.
If you are referred by your doctor, you may also be visited at home by a community nurse.
Appointments at branch surgeries
Due to staff shortages, we have postponed clinics at our branch surgeries.
We are still running a nurse-led clinic every Wednesday morning at Camber.
These appointments must be booked in advance by calling the main surgery Monday to Friday, 8.30am to 6.30pm. These appointments offer limited services.
Extended access appointments
For patients who are unable to get to the surgery during working hours, appointments are available Monday to Friday 6.30pm to 8pm and Saturday 9am to 5pm.
We provide these appointments with healthcare teams in Hastings and Rother.
Appointments must be booked in advance.
Appointments may not be at this surgery.
Phone us Monday to Friday, 8.30am to 6.30pm to check if an extended access appointment is available.
You will be asked to give your consent to share your medical record with the doctor or nurse providing the appointment, who may not work at this surgery.
